Operations Analysts

M-Factor has immediate opening for Operations Analysts.

The Operations Analysts report to the VP of Professional Services.  They manage the support and maintenance of M-Factor’s hosted solutions for  customers such as Coca-Cola, Kellogg’s, and Wendy’s.

The Operations Analysts are exceptionally detail-oriented, methodical, and self-motivated. They must also be technically-minded and possess the ability to solve complex problems.

The positions are located at the M-Factor headquarters office in San Mateo, California. Travel is expected to be 10-20%.

Responsibilities

• Prioritize and implement changes to the configuration of customer instances.
• Set up and manage automated tests against new and existing customer applications to ensure system stability, quality, and accuracy.
• Manage and resolve technical issues raised by customers or account teams.
• Work with Engineering and Product Management to resolve product issues.
• Collect, transform, and load new data regularly into existing systems.
• Provide hands-on, technical assistance with the implementations of new customers.
• Help to drive the development of the Professional Services practice, creating the tools, methodologies, and best practices within a fast-growing company.
• Collaborate in a dynamic environment with Account Management, Product Management, and Engineering, to maximize customer value and produce world-class software.

Requirements

• Strong technical implementation skills. Need not be trained as a
  software developer, but experience with programming languages and methodologies is a plus.
• Data transformation and analytics, debugging/troubleshooting
  technical issues, excellent MS Excel skills. Experience with SQL, scripting
  languages a plus.
• Experience supporting or implementing enterprise-class business applications such as business intelligence, CRM, data mining, or analytics packages.
• Strong focus on customer satisfaction; experience with support and/or quality assurance is a plus.
• Exceptional interpersonal and communication skills (presentation, verbal, and written).
• Technical Bachelor’s degree required.

M-Factor is a well-funded start-up software company, building the world’s first complete, scalable marketing planning system. Companies such as Coca-Cola and Kellogg’s are using our software right now to help them decide how they should best allocate their marketing budgets, which range in the hundreds of millions to billions of dollars. They rely on our software for analysis and predictions that change the way they do business.

This is an excellent opportunity to join a growing company, and to test the full range of your technical and customer-facing skills.

For consideration, please email your resume to: jobs@m-factor.com
(principals only, no recruiters please).