The Account Manager is the lead for a customer from initial sales opportunity through ongoing satisfaction. They determine the strategy to maximize account value. The Account Manager’s charter is to ensure success at a customer.

Responsibilities:

• Nurture and develop relationships with M-Factor clients
• Renew and generate incremental revenues from existing clients
• Ensure delivery and satisfaction and value capture from M-Factor solutions
• Manage executive-level sponsor relationships with our clients - serving as their trusted advisor
• Oversee the implementation and delivery of M-Factor solutions with major CPG clients
• Optimize the effectiveness of a cross-functional account team including account sales executives, day-to-day implementation teams, and customer support
• Manage interaction with 3rd party partners and integrators
• Develop strategies to avoid and/or mitigate project risks
  

Requirements:

• Strong CPG Background - either working for a CPG company for a service provider for a CPG company
• Software implementation background - either for a client, management consultant or systems integrator
• P&L responsibility for major accounts or products
• Proven track record selling large consulting or intangibles engagements
• Experience working with 3rd party consulting and systems implementation partners
• Experience and proven track record in concisely reporting project progress to senior executives and to customer executives
• Excellent verbal communication - including the ability to speak effectively to C-level audiences
  Excellent writing and presentation skills
• A strong process and strategic orientation
• Bachelor’s Degree required; an advanced business or technical degree preferred
• Willingness to travel 30-50%

For consideration, please email your resume to jobs@m-factor.com.
(principals only, no recruiters please)